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Aug 8, 2023 | posted by Conner Williams #community #news
DirectLink recently sponsored local high school student Osten Terry for a trip to Washington, D.C. for the Foundation for Rural Service (FRS) Youth Tour, an annual opportunity for local students to visit the nation’s capital to learn about rural broadband service and see legislative processes in...
Full Article
Jul 18, 2023 | posted by Conner Williams #community #announcements #company information #local business
Thank you, Canby! The team at DirectLink is thrilled to have been chosen by our members and neighbors for a Best of Canby Award in the Computer & Technology Services category! It is our privilege and our mission to serve the local community with quality, reliable, and secure Internet and Voice...
Nov 10, 2021 | posted by Conner Williams #tips #technology #fiber
Extreme events will happen at unexpected or inconvenient times, and being properly prepared can help keep you connected and ease the stress of the situation. Here are a few tips to help you get ready: Enroll in emergency alerts Opt-in to local alerts in the event of an emergency, like...
Sep 20, 2023 | posted by Conner Williams #community #local business #pay n win #smarthub
July Winners: Julie Jorgensen (Canby) and Ben Tarbutton (Mt. Angel) won gift cards to Mt. Angel Oktoberfest , the beloved celebration of German and Swiss heritage. Oktoberfest celebrates its 58th year in 2023 with festivities beginning on Thursday this week and going through Sunday....
Sep 6, 2023 | posted by Conner Williams #news #maintenance #wifi
DirectLink OMNI WiFi equipment will be upgraded to the latest firmware version starting at 1:00AM on Thursday, September 7. The update may take several minutes to complete, during which time the network will be unavailable. If you encounter any issues with the firmware update, please contact...
Aug 22, 2023 | posted by Conner Williams #community #local business #pay n win #smarthub
July Winners: Joel & Victoria Couture (Canby) and Mary Meyers (Mt. Angel) won gift cards to Swan Island Dahlias , the famous local dahlia farm and gift store that's been in operation for nearly a century. The farm plants over 15,000 seedlings every year, and the annual Dahlia Fest that runs...
Aug 15, 2023 | posted by Conner Williams #education #community
We were thrilled for the opportunity to host local students once again for the STEAM (Science, Technology, Engineering, Arts, and Mathematics) summer camp. The camp is operated by Bridging Cultures and Todos Juntos in partnership with the Canby Educational Foundation and Canby School...
Jul 20, 2023 | posted by Conner Williams #community #local business #pay n win #smarthub
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a variety of establishments. We pick a random winner from our Canby and Mt. Angel service areas each month. Easily pay your bill on time with...
Jul 19, 2023 | posted by Conner Williams #community #local business
We had an amazing time at the Canby & Mt. Angel Independence Day Parades and are so thankful to be part of such supportive and enthusiastic communities. Please enjoy a few of our favorite photos below! Above photo credit: www.CanbyFirst.com
Jul 12, 2023 | posted by Conner Williams #email #maintenance
The maintenance of the DirectLink webmail portal that happened overnight on July 10 and the morning of July 11 was partially successful. While the backend work was completed to support the update, there are still some elements of the user interface under development. This means that all of the...
Jul 6, 2023 | posted by Jason Nugent #email #maintenance
On Tuesday, July 11, 2023, the login method for accessing your email messages via webmail will be changing. Instead of the previous form where your username and password were entered, you will instead be provided a link to click on which will take you to a new login page. Access to your...
Jun 21, 2023 | posted by Conner Williams #community #pay n win #smarthub
Jun 19, 2023 | posted by Conner Williams #education #technology
Two common terms in the tech world that often get confused in meaning are bits and Bytes. A bit (b) is short for binary digit, and bits are most commonly used to measure the rate of data transfer, like when transferring files from a USB flash drive to a computer. In addition, most internet...
Jun 16, 2023 | posted by Conner Williams #education #technology #security #community
Did you know that all devices on a DirectLink internet connection are protected by Umbrella Defense? This free service is included with every DirectLink internet subscription, and it works to stop devices from accidentally visiting known websites that may contain online security threats like...
Jun 15, 2023 | posted by Conner Williams #technology #education
Did you know that your internet speed impacts how long it will take to download files? Let’s take a look at a video game that is 50 Gigabytes (GB) in size as an example. So, 50 GB equals 50,000 Megabytes (MB), and 50,000 MB equals 400,000 Megabits. To figure out how long it will take to...
By Office of the Oregon Attorney General Ellen Rosenblum
Jun 12, 2023 | posted by Conner Williams #education #scams #security
Don't fall for these phony Geek Squad invoices and customer service numbers. Consumers and small business owners are being targeted by a scam that involves fraudulent invoices and customer service numbers posing as Best Buy’s Geek Squad. Oregon Attorney General Ellen Rosenblum is urging...
May 25, 2023 | posted by Conner Williams #community #pay n win #smarthub
May 23, 2023 | posted by Conner Williams #education #technology
Fiber optic splicing is the process of joining two fiber strands together. This sometimes needs to be done in the field during a construction project or at a member's home to link multiple fiber strands together in the event they are too long to fit inside a single piece of casing, or if the...
Apr 21, 2023 | posted by Conner Williams #announcements #company information #events
DirectLink publishes a recap of the prior year’s events, projects, and milestones annually. Read the report in its entirety below, and join us for the Annual Meeting to learn more about your cooperative’s projects and initiatives and to meet the Leadership Team and Board of Directors. ...
Apr 20, 2023 | posted by Conner Williams #education #tips #wifi #technology
We sometimes hear that internet service and WiFi are the same thing, but there is a distinct difference. Internet service is the signal sent from our central office to your home over either fiber lines or copper cabling. WiFi, on the other hand, is the wireless distribution of some of that...
Apr 20, 2023 | posted by Conner Williams #community #pay n win #smarthub #local business
Apr 17, 2023 | posted by Conner Williams #education #tips #technology #security
Jenny found an old Roku in the back of the closet while she was spring cleaning. She had a neighbor that wanted one, so it seemed like a perfect fit. It seemed like the only thing to do was to plug it in and see if it still worked. Jenny was navigating through the settings...
Mar 16, 2023 | posted by Conner Williams #education
Every digging job requires a call to 811 to have underground utility lines marked. In some cases, lines are buried close to the surface and could easily be damaged by even shallow digging, resulting in service interruptions to your neighborhood. When you call 811, simply tell the operator where...
Mar 16, 2023 | posted by Conner Williams #education #tips #technology
Ethernet is a type of cable that allows devices to be physically connected to your home internet network. While most people connect their devices to the internet via WiFi, an Ethernet connection can also be used for some devices. This can provide a better experience because a physical connection...
Mar 16, 2023 | posted by Conner Williams #pay n win #community #smarthub #local business
Mar 1, 2023 | posted by Conner Williams #education #tips #security
Spring cleaning is a time when people take inventory of their homes and possessions and clean out any unnecessary clutter. It’s also a great time to do the same thing for your digital life by making sure your data is protected, passwords are updated, and app and program use is reevaluated. Check...
Feb 15, 2023 | posted by Conner Williams #education #scams #tips #security
A new favorite tactic of scammers is to try and convince you that one of your accounts has been suspended and that you need to take action to regain access or lift the suspension. The image above is from an email recently received by a DirectLink staff member that says, in rather poor grammar,...
Feb 15, 2023 | posted by Conner Williams #education #tips #security
Multi-Factor Authentication (MFA) or Two-Factor Authentication is an online account security protocol that adds an extra step to the login process to ensure the right person is accessing an account. MFA usually involves a code being sent to a smartphone or email address after the username and...
Feb 15, 2023 | posted by Conner Williams #pay n win
Feb 15, 2023 | posted by Conner Williams #announcements #community
DirectLink would like to recognize and thank longtime team member Pam Zollner for more than three decades of service to the Mt. Angel community. Pam started with what was then Mt. Angel Telephone Company in 1990 and retired at the end of January 2023. She saw many shifts in communications...
Jan 25, 2023 | posted by Conner Williams #community #smarthub #local business #pay n win
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. We pick a random winner from our Canby and Mt. Angel service areas each month. Easily pay your bill on time with...
Jan 24, 2023 | posted by Conner Williams #education #news #smarthub
We want to make it as easy as possible for members to pay their DirectLink bill. Our team would like to make members aware of various third-party online bill pay services that claim you can pay your DirectLink bill through their website. While some of these websites are legitimate, they may...
Jan 6, 2023 | posted by Brian Strunk #announcements #company information
January 5, 2023 –DirectLink and Scio Mutual Telephone Association partner with Cascade Divide Data Center in Bend, Oregon. Oregon telecommunications cooperatives Canby Telephone Association (dba DirectLink) and Scio Mutual Telephone Association (SMTA) secured a partnership on December...
Jan 1, 2023 | posted by Jason Nugent #wifi #news #announcements
Your Internet. Supersized. OMNI by DirectLink will soon be distributed to active residential members on a fiber connection. This groundbreaking all in one new service will add an abundance of security, built in WiFi, included network benefits, and state of the art features to your fiber...
Dec 21, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
By Kira Krown, Federal Trade Commission Consumer Education Specialist
Dec 12, 2022 | posted by Conner Williams #education #scams #ftc-article
Article courtesy of the Federal Trade Commission Consumer Advice blog Looking for a New Year’s resolution? Here’s one for you: Keep your hard-earned money safe from scammers by spotting and avoiding gift card scams. Then help others spot and avoid them, too. Scammers want you to pay with gift...
Nov 23, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
Oct 19, 2022 | posted by Conner Williams #smarthub #community #local business #pay n win
Oct 18, 2022 | posted by Conner Williams #community #email #scams
❗ Amazon scam alert ❗ The holidays are approaching, and folks are making more purchases online. Scammers take this opportunity to do what they do: try to trick you into giving up your money or personal information. Be on the lookout for scam emails from seemingly-reputable organizations,...
Oct 5, 2022 | posted by Conner Williams #company information #news #wifi #internet #outage
We can confirm that we experienced a short system-wide unplanned outage on October 5, 2022 that lasted for about 15 minutes. The issue was resolved quickly and all services have been restored.
Sep 21, 2022 | posted by Conner Williams #smarthub #community #local business #pay n win
Sep 1, 2022 | posted by Conner Williams #security #wifi #internet #technology #announcements
DirectLink has implemented Umbrella Defense - a cyber security solution from Cisco - to help protect internet subscribers. Umbrella Defense is a complimentary, included service that protects all subscribers on a DirectLink internet connection from accidentally visiting reportedly known websites...
Aug 17, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
Aug 2, 2022 | posted by Conner Williams #community #events #company information
We love a chance to say 'thank you' to our cooperative members. This year, we've teamed up with Mt. Angel's Next Friday celebration and other businesses throughout the downtown area. The DirectLink team will be serving root beer floats, and we'll have free giveaways and drawings for various...
Jul 27, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
Jun 22, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
Jun 2, 2022 | posted by Conner Williams #community #wifi #tips #technology
Did you know you can use your local library card to rent audiobooks and eBooks for free on your smartphone or eReader? Download the Libby app on your phone or tablet, then log in using a card from a local library system like Libraries in Clackamas County (LINCC). Once rented, you can listen...
May 31, 2022 | posted by Conner Williams #robocalls #news #scams
The DirectLink Tech Support Team has received several calls from members today, May 31, reporting that they had been called by robocall scammers posing as Amazon. Be on the lookout for calls like these - their goal is to get you to give up your personal or banking information. It's important to...
May 25, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
May 5, 2022 | posted by Conner Williams #education #tips #technology #security
Let’s talk passwords – it’s World Password Day! We all know having strong passwords is important, but are you reusing the same one across multiple websites? This opens the door for vulnerabilities in the event of a data breach. Image caption: The LastPass password generator tool can...
Apr 21, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. We pick a random winner from our Canby and Mt. Angel service areas each month! Easily pay your bill on time with...
Apr 12, 2022 | posted by Conner Williams #announcements #company information #events
Mar 23, 2022 | posted by Conner Williams #community #smarthub #local business #pay n win
By Amy Russ
Mar 1, 2022 | posted by Jason Nugent #announcements
For decades, Canby locals could call 266.TIME and hear a short, automated message from Canby Telephone Association that relayed the current time and area temperature. People used this service to set clocks and to check the weather against the Portland newscasters. 266.TIME saw thousands upon...
Feb 24, 2022 | posted by Conner Williams #community #smarthub #pay n win #local business
Jan 20, 2022 | posted by Conner Williams #community #smarthub #pay n win #local business
Jan 19, 2022 | posted by Conner Williams #news #contest
Thank you to everyone that entered the Barrel ‘O Fun contest! We had over 350 people guess the number of candies in the jar, with guesses ranging from less than a hundred to more than 20,000! Once all the candies had been carefully counted up, the total amount came to 2,209. Kris...
By DirectLink Member Services
Jan 13, 2022 | posted by Conner Williams #company information #news
Due to COVID-19 precautions and for the safety of our community and staff, the DirectLink lobbies are temporarily closed. The DirectLink staff remains committed to our members and is available to help. There are many ways to communicate with us outside of a personal visit: Call us at...
Jan 1, 2022 | posted by Jason Nugent #tv #announcements
ESPN3 was previously offered to DirectLink Internet subscribers as a complimentary add on service. This product provided access to select ESPN content streamed live or OnDemand over an Internet connection. However, the service contract was tied with the DirectLink TV services and, as such, was...
Dec 23, 2021 | posted by Conner Williams #news #company information
It's the most wonderful time of the year! The DirectLink offices will be closed tomorrow on Christmas Eve and on New Year's Eve Dec. 31 to give our dedicated staff time with their families. Tech Support remains available at 503.266.8111 in Canby or 503.845.2291 in Mt. Angel, and you can...
Dec 16, 2021 | posted by Conner Williams #technology #wifi
Are you looking at new devices coming into your home this holiday season? With more devices comes more need for bandwidth and WiFi that can handle an abundance of devices streaming, gaming, FaceTiming, and more. Without a robust WiFi system, there may be certain times of the day where...
Dec 15, 2021 | posted by Conner Williams #community #smarthub
Nov 24, 2021 | posted by Conner Williams #ezvideo #tv #news
NBC Sports Network (NBCSN) and ESPN Classic will be discontinued by their network owners on January 1, 2022. NBCSN’s sports coverage will be moved to USA, NBC Broadcast Network, and Peacock. In addition, DIY Network will change its name to Magnolia Network on January 5, 2022. If you have...
Nov 11, 2021 | posted by Conner Williams #community #smarthub #announcements #company information
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. We pick a random winner from our Canby and Mt. Angel service areas each month! Easily pay your bill on time...
Oct 18, 2021 | posted by Conner Williams #education #technology #tips
Is your computer's desktop full of cluttered shortcuts that are difficult to navigate? Does the above image of a scattered desktop make you as uncomfortable as us? Today is a great day to organize your virtual life as it's National Clean Out Your Virtual Desktop Day! To celebrate,...
Oct 11, 2021 | posted by Conner Williams #community #smarthub
Oct 5, 2021 | posted by Conner Williams #ezvideo #tv #news
With autumn here and the shift in seasonal weather continuing, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons and could affect both EZVideo and IPTV...
Oct 4, 2021 | posted by Conner Williams #ezvideo #news #tv
Effective September 30, 2021, the network that owns NBC Sports Northwest has discontinued the channel as most of its sports coverage has been moved to ROOT Sports. All DirectLink TV subscribers received notice of this channel lineup change in their September 2021 billing statement. Coverage of...
Sep 27, 2021 | posted by Conner Williams #community #smarthub
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop or download the...
Sep 13, 2021 | posted by Jason Nugent #ezvideo #announcements
In September of 2021, Nexstar Media, Inc. has changed the content on EZVideo and IPTV channel 316 from BounceTV to the SportsGrid Network. This new network includes extensive coverage of sports betting for all major sports, including fantasy sports. The Portland market is one of 9 urban areas...
Aug 26, 2021 | posted by Conner Williams #news #tv #ezvideo
Several changes are coming to DirectLink’s EZVideo and IPTV cable services. As previously communicated, the company was in unusual mid-year contract negotiations which affected member rates and channel lineups moving forward. The majority of NBC Sports Northwest’s coverage has moved to ROOT...
Aug 23, 2021 | posted by Conner Williams #news #community #smarthub
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop to create a...
Aug 16, 2021 | posted by Conner Williams #scams #education #announcements #news #email
We have received reports of an email scam targeting DirectLink members that seeks to gain access to sensitive payment information. If you receive an email that looks like the image above, do not click on any of the links in the message – this is a scam email. The fake email claims that...
Aug 3, 2021 | posted by Conner Williams #news #events #announcements #company information #community
DirectLink members are the cornerstone of the cooperative, and you deserve to be celebrated. After a hiatus in 2020 due to COVID-related regulations, we're thrilled to announce that Member Appreciation Day is back! This outdoor event has traditionally been held in Mt. Angel to represent the...
Aug 2, 2021 | posted by Conner Williams #announcements #company information #tv #ezvideo
As a member-owned cooperative, we strive to keep our subscribers informed of any significant changes that may have an impact on the services we provide. DirectLink members deserve to be made aware when adjustments happen in their company and why. Recent unexpected changes have occurred with our...
Jul 20, 2021 | posted by Conner Williams #announcements #company information #covid-19
The DirectLink lobbies are open to the public, and our team is ready to welcome walk-in visitors at both locations from 8AM to 5PM Monday through Friday. The Mt. Angel office is closed from 12:30PM to 1:30PM for lunch, but call-in support remains available. In compliance with local and federal...
Jul 15, 2021 | posted by Conner Williams #community #announcements
If you’ve ever visited the Canby DirectLink location or called into either office, you were likely greeted by a cheerful woman with an infectious smile and a welcoming attitude. For 22 years, Susan Peach served the DirectLink cooperative with dedication and helped each member as if they...
Jul 12, 2021 | posted by Conner Williams #community #smarthub
All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop to create a free...
Jun 24, 2021 | posted by Conner Williams #company information #promotion #smarthub #community
Jun 21, 2021 | posted by Conner Williams #announcements #community #scholarships #education
Our local students are amazing! The Canby Rotary Foundation awarded 23 scholarships totaling $36,000 for the coming school year. Since 2000, the foundation has awarded 360 scholarships totaling over $350,000. For the sixth year, DirectLink has provided funds for the Don Peterson Memorial...
By Lisa Lake
Jun 17, 2021 | posted by Charlie Mouy #scams #ftc-article
Instead of telling you a ghost story around a summer campfire, we have an all-too familiar tale to share: Myra’s grandson, Jon, is in Mexico for the summer. They video chat every week. One day, Myra gets a call from someone who says he’s Max, a friend of Jon’s: “He was arrested last night and...
Jun 16, 2021 | posted by Conner Williams #news #technology #company information #voice #robocalls
Tired of hearing about your car’s manufacturer warranty nearing expiration when you don’t even have one? How about that offer for a free cruise that’s completely real and not a very obvious scam? Well, we’ve got good news! As in, actual good news, not a scam claiming to have good news. Per...
Jun 16, 2021 | posted by Conner Williams #ezvideo #tv
Discover the best movies, big hit shows, and more for FREE on HBO this weekend! Enjoy drama series like In Treatment, late-night comedy talk show Last Week Tonight with John Oliver, and action-packed movies like Wonder Woman 1984 during the HBO Free Preview Weekend June 17-21 only on...
By Susan Tompor, Detroit Free Press
Jun 3, 2021 | posted by Charlie Mouy #scams #email
Recently, there has been a spike from scammers pretending to represent Fraud Departments of well-known organizations such as Chase, the Social Security Administration and Amazon to name a few. There are many variations of the scam, but it might start out as an email or text with a warning...
Jun 3, 2021 | posted by Charlie Mouy #scams #tips
Amazon scam calls have surged significantly over the past few months. Consumers are now regularly receiving anywhere between 100 million and 150 million robocalls per month from fraudsters claiming to be with Amazon, according to YouMail, which has a robocall blocking app. Some of those...
May 18, 2021 | posted by Conner Williams #scams #company information
Have you ever received a text message or an email that looks or feels a little suspicious? Maybe it came from an odd email or number you don’t know, or there are several misspelled words throughout. And why does a prince halfway across the globe want to give you his $100 million inheritance...
May 13, 2021 | posted by Jason Nugent #announcements #company information #events
May 6, 2021 | posted by Conner Williams #tips #technology #community
You've heard it before, but we'll say it again. It's important to have strong passwords and change them regularly to help keep your accounts safe. Here are the basics: Don't use personal information. This includes names of people in your family, your address, or birthdays, since this...
May 3, 2021 | posted by Conner Williams #news #tv #ezvideo
Great news! You will continue to receive uninterrupted content on AMC, BBC America, WEtv, and IFC and can watch your favorite shows and movies as usual. DirectLink is pleased to announce that successful negotiations were finalized with AMC Networks prior to the contract expiration. Thank...
Apr 29, 2021 | posted by Conner Williams #announcements #news #covid-19 #company information
Per the Governor's mandate, the DirectLink lobbies at both locations will close to the public as of April 30, 2021. We hope to reopen when the county is moved down to a lower level of risk. Despite the closures, we're here for you. There are many other ways to get in touch with us: • Call our...
Apr 26, 2021 | posted by Conner Williams #tv #ezvideo #announcements #news
DirectLink is currently in negotiations with AMC Networks to renew our agreement to continue to offer AMC, BBC America, WE tv, and IFC to our membership. As your local TV provider, DirectLink believes you deserve access to these channels, and we work hard to keep TV prices as low as...
Apr 21, 2021 | posted by Conner Williams #news #announcements #community
DirectLink is proud to serve Canby and Mt. Angel, and we’re excited to give away a gift card to a local business in each community every month! Members that pay their bill on time are automatically entered into a random giveaway for a $50 gift card to a local establishment. To easily pay your...
Apr 8, 2021 | posted by Conner Williams #news #events
With more and more activity taking place online, protecting yourself on the Internet becomes increasingly important. Identity theft, scams, ransomware viruses, and more can pose a threat to anyone connected to the Internet. Follow the list of tips below to help keep your Internet-connected...
By Conner Williams
Mar 31, 2021 | posted by Jason Nugent #covid-19 #company information
DirectLink announces the reopening of our Canby and Mt. Angel offices to public visits as of April 1, 2021 during normal business hours of 8 AM to 5 PM. The Mt. Angel lobby will close for lunch between 12:30 and 1:30 PM, but call-in support remains available during this time. While the lobbies...
Feb 22, 2021 | posted by Conner Williams #outage #tv #ezvideo
During the upcoming Spring Equinox and the surrounding weeks, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons and could affect both EZVideo and IPTV...
Feb 18, 2021 | posted by Conner Williams #company information #news #outage
Dear members, Establishing, maintaining, and restoring your communication connections to family and friends is our main priority. This is true not only during the past weekend throughout the extreme weather, but every day. We wish to extend our sincerest appreciation of your patience and...
By Matt Kramer
Feb 17, 2021 | posted by Jason Nugent #company information #maintenance #email
This Friday evening (February 19) at 9PM, our email vendor team will be conducting some maintenance on the email platform. This maintenance will implement updates and patches from a core software authentication vendor, as well as improve overall security. Servers may need to be rebooted during...
Feb 14, 2021 | posted by Conner Williams #company information #news #outage
We hope you and your loved ones remain safe during this difficult weather event. Due to the impact of the storm on power and on our employees, we are working with a very limited member services staff. Our outside plant technicians are working to restore and keep the essential service of...
Feb 9, 2021 | posted by Jason Nugent #scams #email
We have received reports of an email scam targeting DirectLink members that seeks to gain access to sensitive email login information. If you receive an email that looks like the image below, do not click on any of the links in the message – this is a scam email. The screenshot below shows in...
Jan 25, 2021 | posted by Conner Williams #wifi #technology #review
The new Furbo Dog Camera with Treat Tosser is a great way to keep an eye on your furry friend while you’re away. It features an accompanying app that lets you take a photo or video from the camera’s live feed, toss a treat, get selfies sent to you, check on pet sitters, and even speak to your...
Jan 21, 2021 | posted by Conner Williams #tv #ezvideo #company information
There’s no denying that TV has gotten more expensive, for both TV providers and their members. But why exactly do costs increase every year? Why do members regularly see their bills go up? There are a number of reasons for the high cost of TV, and we want to make it a little easier to...
Jan 14, 2021 | posted by Conner Williams #technology #wifi
Did Santa leave some new devices under the tree this year? Maybe you added a laptop, smart speaker, home security camera, or streaming device like Amazon Fire TV Stick or Apple TV to your list of Internet-connected devices. Think of all the new games, shows, and video calls! But...
Jan 14, 2021 | posted by Conner Williams #ezvideo #tv
This NFL football playoff season, EZVideo has your back to make sure you never miss any of the action with free DVR and Replay TV! With EZVideo’s cloud-based DVR , you can search for and set a program to record from a mobile device, and it’ll be there on your living room...
Jan 4, 2021 | posted by Jason Nugent #scams #email #announcements
We have received reports of an email scam targeting DirectLink members that seeks to gain access to sensitive payment information. If you receive an email that looks like the image below, do not click on any of the links in the message – this is a scam email. The fake email...
Dec 9, 2020 | posted by Conner Williams #news #announcements #events
We had an awesome time playing Pattern BINGO with our members over the past few months, and we hope you did as well! While the COVID situation limited our ability to hold a Member Appreciation Day like we’ve traditionally done in the past with a block party in Mt. Angel, we wanted to do...
Dec 4, 2020 | posted by Jason Nugent #news #scams
We are receiving reports from members about fake calls from Apple and Amazon trying to scam them. The FTC has an article out describing these scams and providing information on what you should do. For the most part, just hang up and ignore, but view the article from the FTC here for more...
Dec 3, 2020 | posted by Conner Williams #news #company information
We'd love to hear your thoughts on our print and email newsletters! Complete the short survey below and let us know how you like to receive your DirectLink newsletter. Take the survey here: www.DirectLink.coop/survey
Oct 29, 2020 | posted by Conner Williams #news
Did you know you can donate to local nonprofit organizations simply through your regular shopping trips? Programs like AmazonSmile and Fred Meyer Community Rewards automatically donate to charitable institutions dear to you when shopping as you normally do. AmazonSmile is a separate website run...
Oct 29, 2020 | posted by Conner Williams #tv #technology #review
With darker, rainier months ahead, we thought it would be fun to poll our employees and ask thoughts on binge-worthy TV shows to watch! You know, those shows where you can’t seem to hit “Play Next” fast enough. Here are our recommendations in no particular order, including the genre, a note...
Oct 1, 2020 | posted by Conner Williams #announcements #news #company information
When you purchased services from DirectLink, you became a member of a local cooperative that has been serving this community for over 116 years. Communications co-ops like DirectLink provide around 50 million rural Americans with Internet, Video, and Voice services. We are fortunate and grateful...
Aug 13, 2020 | posted by Conner Williams #announcements #email
Dear Valued Member, DirectLink strives to provide quality services at affordable rates for our members. Part of the company's commitment to the membership includes regularly re-evaluating products to ensure they fit subscribers’ needs. After extensive consideration, the DirectLink...
Jul 31, 2020 | posted by Jason Nugent #announcements #tv #ezvideo
HBO Max has launched as the new way to stream OnDemand HBO content! Beginning July 31st, 2020, HBO Max will replace the HBO GO app on most devices. This new hybrid app offers approximately 10,000 hours of quality programming all in one place. In addition to the current HBO library...
Jul 28, 2020 | posted by Jason Nugent #announcements
You have the opportunity to win a free gift basket! For more than 17 years, we have given away gift baskets every month to a random member that pays their bill on time. This is another great way for us to connect with our members. The Pay & Win baskets have become a longstanding...
Jul 22, 2020 | posted by Conner Williams #announcements #technology #news #company information
DirectLink, in collaboration with the City of Canby, is pleased to announce they have received a national Smart Rural Community Grant (SRC) of $5,000 toward the installation of free WiFi access during open hours in three Canby city parks. The organizations have worked closely together over the...
Jun 30, 2020 | posted by Conner Williams #announcements #outage #email
UPDATE 7/8 @ 4:30 PM We are thrilled to relay reports from our vendor that DirectLink email services are back to functioning properly. New equipment has been installed and all messages have been delivered. Additionally, email access through POP and IMAP is up and running, so those that...
Jun 22, 2020 | posted by Conner Williams #technology
Summer is officially here, and that means ample opportunities for great photos out in the sun. Unfortunately, smartphones don’t enjoy the sunshine as much as we do. Follow these tips to protect your cell phone from overheating. Keep your phone out of direct sunlight and hot cars •...
Jun 16, 2020 | posted by Conner Williams #announcements #news #company information
While the COVID-19 situation may have interrupted the school year along with many other facets of our lives, it didn't stop local students from achieving academic excellence and earning scholarships for their future educational endeavors. The Canby Rotary Foundation awarded 26 scholarships...
Jun 8, 2020 | posted by Jason Nugent #announcements #company information #events
May 28, 2020 | posted by Conner Williams #covid-19 #technology #ezvideo #tv #company information #news
With the implementation of Oregon’s “Stay Home” order near the end of March, many people are at home to help slow the spread of the novel coronavirus. As such, we have seen a drastic increase in Internet traffic from our members that are working from home, taking care of kids, finding ways to...
Apr 23, 2020 | posted by Jason Nugent #covid-19 #news
We could all use a little cheer during these trying times. That’s why DirectLink continues to work to help our local communities. DirectLink purchases tulips from the Mt. Angel Lions Club every year to help fund two $1,000 scholarships for John F. Kennedy High School seniors...
Apr 21, 2020 | posted by Conner Williams #training #covid-19 #news
While school is out during the COVID-19 coronavirus situation, parents may be looking for some online resources to keep their kids engaged and learning. Here are three free resources available that all focus on educational opportunities. 1. Khan Academy offers practice exercises,...
Apr 21, 2020 | posted by Conner Williams #technology
If you have WiFi service from DirectLink, please call us if you have any issues. Does your movie ever stop to load while watching it? Do you ever experience lag or interruptions when playing online games? What about a weak WiFi signal in certain rooms or areas of the home? Read on for a few...
Apr 21, 2020 | posted by Conner Williams #covid-19 #technology
Sure, an Internet connection gives us access to email, online games, social media, and streaming entertainment options. But how much of one’s life does a reliable Internet connection come into play during the COVID-19 situation? Here's a list of a few things your DirectLink Internet...
Mar 30, 2020 | posted by Jason Nugent #ezvideo #technology #training
We've created a new video tutorial covering basic setup, features and functionality of EZVideo using an Amazon Fire TV device. Click the video below to play. Go to our YouTube page , or our Support Pages for more information.
Mar 27, 2020 | posted by Jason Nugent #covid-19 #ezvideo #tv
WHY ARE ONLY SOME OF THE CHANNELS FREE? Some TV networks have offered their channels to all viewers regardless of subscription tier during the recent social distancing restrictions. DirectLink has reprogrammed our TV platforms to allow the pass-through of these channels while they are...
Mar 23, 2020 | posted by Jason Nugent #promotion #tv #ezvideo #covid-19
TV viewing has been a popular activity while more people are at home practicing social distancing efforts to help slow the spread of the coronavirus. To help provide some expanded entertainment options during this time, some networks have opened up their channels for all viewers. No action is...
Mar 20, 2020 | posted by Jason Nugent #announcements #news #covid-19
Update: The FCC has extended the Keep Americans Connected pledge timeline through June 30, 2020. DirectLink will do the same. Suspensions or disconnects due to non payment will be delayed until June 30. We will also not call or attempt to collect on past due accounts during this time. --...
Mar 16, 2020 | posted by Jason Nugent #announcements #promotion
Update - 4/29/2020: DirectLink has extended access to members currently on the free broadband and WiFi offer as well as the free upgrade offer. These groups will have their discounts extended until June 24th, regardless of their activation date. This is to ensure our local students remain...
Mar 13, 2020 | posted by Jason Nugent #announcements #company information #news #covid-19
Dear DirectLink Members, As the effects of the Coronavirus/COVID-19 continue to emerge throughout Oregon, the DirectLink team wishes to ensure the safety of both the members in the communities we serve and the dedicated DirectLink staff. To best achieve that, we are implementing a few daily...
Mar 2, 2020 | posted by Conner Williams #news #tv #ezvideo
mtvU channel 406 will be removed on both EZVideo and Digital TV (IPTV) services by 5 PM on March 31, 2020. No other MTV channels will be affected in this lineup change. We apologize for any inconvenience this channel adjustment may cause.
Feb 26, 2020 | posted by Conner Williams #technology #review
The last thing you want to do when you get home from a long day of work is to vacuum the floor after a spill or from a leftover mess. Roomba robot vacuums have become a popular item for homeowners looking to set-and-forget one aspect of cleaning their home. There are a variety of models...
Feb 26, 2020 | posted by Conner Williams #news #tv #technology #outage
During the upcoming Spring Equinox and the surrounding weeks, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons and could affect both EZVideo and cable TV...
Feb 26, 2020 | posted by Conner Williams #technology
With 2020 here, we thought it would be fun to look back at some of the most influential or game-changing technological innovations of the last decade. Since we are an Internet company, we thought it would be appropriate to include a list of items that all rely on or have something to do with the...
By Jason Nugent
Dec 31, 2019 | posted by Jason Nugent #announcements #tv
DirectLink is pleased to announce that negotiations with FOX Corporation have been successfully completed so we can continue receiving programming at fair rates for our members. As your local TV provider, we work hard to make sure our members have access to the channels they want at the lowest...
Dec 30, 2019 | posted by Conner Williams #news #ezvideo #tv
DirectLink, along with over 700 rural cable television providers nationwide, are working with the National Cable Television Collaborative in negotiations with FOX Corporation to renew our agreement to continue to offer FOX News Channel 45, FOX Business Channel 50, Fox Sports 1 (FS1) Channel...
Nov 20, 2019 | posted by Conner Williams #review
"Alexa, turn on the living room lights" "Alexa, play country music hits" "Alexa, send me a recipe for pumpkin pie" Utilize Amazon’s famous voice assistant, Alexa, with the newest generation of the Echo Dot. Voice control your music and stream songs from Amazon Music, Apple Music, Spotify,...
Nov 20, 2019 | posted by Conner Williams #technology
If you've ever experienced lag or trouble connecting, there might be more happening on your WiFi network than you think. It might be because there are too many devices active at one time, the equipment is outdated, or there is simply not enough network bandwidth available. Data from Cisco...
Nov 20, 2019 | posted by Conner Williams #news
Everyone loves finding great deals on gifts during the holiday shopping season. But sometimes those deals come with an extra price on an unsecured WiFi network or fraudulent website. Be sure to take the following steps to protect your personal information when shopping online during Black Friday...
Oct 22, 2019 | posted by Jason Nugent #outage
Outage Update October 22nd 4:45 PM: All business voice services have been restored. Should you experience additional challenges, please call us at 503.266.8111. We apologize again for any inconvenience this may have caused. Outage Update October 22nd 2:24 PM: Our team has reported that the...
Sep 17, 2019 | posted by Conner Williams #outage #news
UPDATE AT 2:33pm: PGE is still reporting a power outage in the 97045 ZIP code that is affecting 46 customers. The estimated restoration time for the remaining customers is 4:30PM. 12:47PM: PGE is investigating the cause of power outages in the 97045 and 97004 ZIP codes. The outage is...
Aug 6, 2019 | posted by Conner Williams #technology
This is a great question as the two terms are often used interchangeably. But there are differences in functionality between the two. WiFi is the equipment and technology that takes an Internet signal from the wired cord that DirectLink installed inside your home. It then relays it through a...
Jul 3, 2019 | posted by Conner Williams #review #technology
With everything from video doorbells to security cameras to floodlights, Ring has everything needed to keep one’s home secure. And the best part? It can all be monitored remotely through the mobile app. Keep watch over your home when on vacation, at work, or watching a movie in the...
Jul 2, 2019 | posted by Jason Nugent #outage
Notice July 2nd 10:00 AM: Members in the Canby area may be experiencing connectivity issues with Internet and Television. We are aware of the issue and are working to resolve it. Update 11:00 AM: This issue is isolated to Dryland and Macksburg areas. Update 1:00 PM: CO techs in the...
Jun 20, 2019 | posted by Conner Williams #news #company information
You and the family are on vacation and want to check in on your house through a virtual security camera system like Google Nest or Ring Doorbell. But what happens if your home’s Internet connection doesn’t have a fast enough upload speed to get that video feed to you? Systems like this...
Jun 17, 2019 | posted by Conner Williams #events #company information
We’re different than other Internet, Video, and Voice providers. DirectLink is a member-owned cooperative, meaning we only have one stakeholder in mind: you. Every decision we make has the best interests of our members at the forefront and aims to provide a better experience. We’re so thankful...
May 24, 2019 | posted by Conner Williams #news
We have received notice from several members about an individual posing as a DirectLink employee canvassing neighborhoods throughout our service area. This person has reportedly been knocking on doors falsely claiming to be a representative from DirectLink. When...
May 13, 2019 | posted by Conner Williams #scams #news #email
Several of our members have made us aware of a scam email message from a sender posing as DirectLink. The sender name appears as “DirectLink”, but the email address does not match any of our company addresses that we use to communicate with members. The message asks the recipient to...
May 7, 2019 | posted by Conner Williams #scams #news
Be on the lookout for the latest robocall scam that rings once and aims to get people to call the number back. It spoofs caller ID and looks like it's coming from a nearby number, but actually originates outside of the United States, creating the possibility of excessive long distance charges....
May 6, 2019 | posted by Conner Williams
May 2 nd was World Password Day, and now is a great time to update or strengthen your passwords. Weak and common passwords are easy for hackers to guess, and this opens the door to reading your email, spoofing your information, and gaining access to your other online accounts such as...
May 6, 2019 | posted by Jason Nugent #outage #email
Our email hosting provider has identified a database issue on one of the servers and is being taken down, effective immediately for emergency database repair. Estimated downtime is up to 1 hour. This will affect customers on this server only, and most users will remain active. Expect...
Apr 22, 2019 | posted by Conner Williams #maintenance #ezvideo
KOIN (CBS channel 6) may experience some interruption between 9:00 AM and 11:00 AM on Tuesday, April 23 as the network performs system maintenance. KOIN is installing a new antenna that may interrupt regular programming during this time.
Apr 5, 2019 | posted by Jason Nugent #company information #events
Apr 4, 2019 | posted by Conner Williams #tv #ezvideo
EZVideo already provides an average savings of $360 per year by eliminating HD and DVR fees, equipment rental fees, and installation costs. But did you know that you’re also saving on your electric bill by using your own streaming set top box to watch TV with EZVideo? According to a...
Apr 3, 2019 | posted by Jason Nugent #outage
DirectLink is currently experiencing a general outage that affects Internet, Video and Voice services. We are actively investigating the cause of the issue and working to get the service restored as quickly as possible. Service may work sporadically as we work towards full restoration. Update...
Mar 5, 2019 | posted by Conner Williams #outage #tv
During the upcoming Spring Equinox and the surrounding weeks, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for about one week twice per year during the spring and fall equinox seasons. As DirectLink provides content from about...
Feb 19, 2019 | posted by Conner Williams #ezvideo
Fall in love with EZVideo this February and save hundreds on TV service. EZVideo is the only app-based TV service in the area that includes all the major live, local broadcast channels, sports, and national networks. Use your Amazon Fire TV, Apple TV, smartphone, or laptop to choose how you...
Nov 30, 2018 | posted by Conner Williams #training
November 30 is designated as National Computer Security Day. It was started in 1988 by the Association for Computer Security to raise awareness concerning computer protection issues. As technology advances along with our connection to the Internet, protecting our devices becomes...
Nov 13, 2018 | posted by Conner Williams #news
To say thank you to our members, we'll be giving away tickets to Portland Trail Blazers games throughout the regular basketball season on our Facebook page! Our first random winner was Kathy Phillips, who won tickets to the Oct. 20 game against the San Antonio Spurs. Kathy took her son,...
Oct 30, 2018 | posted by Conner Williams #events #training
Did you miss our Community Class on iPhone basics last August? Catch the whole thing on our YouTube channel by clicking the link below! We’ve included timestamps in the video description so you can jump ahead to relevant sections you’d like to learn more about. While you're there, click...
Oct 2, 2018 | posted by Jason Nugent #news #tv
As of October 1, 2018, KGW will no longer carry estrellaTV (channel 307), the American Spanish-language broadcast network. Quest (channel 320) has been added as its replacement. Quest provides “adventure programming about nature’s greatest dangers, history’s greatest mysteries and man’s greatest...
Aug 28, 2018 | posted by Jason Nugent #events
DirectLink is proud to have served BBQ lunches to more than 600 people at the 2018 Member Appreciation Day in Mt. Angel. The block party, held downtown on Garfield and College streets Aug. 17, saw hundreds of people turn out for an afternoon of fun activities for the whole family. There was...
Aug 22, 2018 | posted by Jason Nugent #company information
As a nonprofit, member-owned telecommunications cooperative, our first priority is taking care of our members. That’s why every decision we make is carefully considered by our award-winning team to be able to answer one question: Is this the right thing to do for our members? We’ll work until...
Jun 26, 2018 | posted by Conner Williams #education #technology #tips
It might be time to think about backing up files to a Cloud service to ensure that you will never lose important information if you currently save everything to a local desktop or flash drive. Saving important documents to an external flash drive in addition to a local laptop or...
May 25, 2018 | posted by Conner Williams #company information
If you've checked email recently, there have likely been a number of notifications in your inbox from organizations you follow or do business with detailing changes to their privacy policies. On Friday, May 25, 2018, a new European law takes place – the General Data Protection Regulation...
Apr 27, 2018 | posted by Jason Nugent #events
Please Join Us For the Annual Meeting & Open House on Thursday, May 10th, 2018. Open House: 3:00 pm to 6:00 pm Annual Meeting: Starts 6:30 pm
Mar 13, 2018 | posted by Conner Williams #news
Viacom has announced that all of its network outlets will go dark this Wednesday, March 14 in support of the National School Walkout against gun violence. The blackout will occur from 10 a.m. to 10:17 a.m. and includes all Viacom TV networks along with their digital and social media platforms....
Mar 5, 2018 | posted by Jason Nugent #outage
During the Spring Equinox this next week, there is a chance that television services may see interruptions due to an increase in solar flares. This happens for one week twice a year during the spring and fall equinox seasons. As DirectLink provides content from a dozen satellites different...
Feb 28, 2018 | posted by Jason Nugent #company information
Dear DirectLink Members: As much as we would like to keep our rates unchanged, the rising cost of programming has made it necessary to pass along a portion of the recently imposed network programming increases. We have removed broadcast programming fees from each package tier to better...
Feb 28, 2018 | posted by Jason Nugent #outage #maintenance
Emergency Maintenance: Our primary router must be rebooted. Unfortunately the change we need to make for the router to continue performing as needed requires a full reboot. The reboot will occur early tomorrow morning. --------------------------------------------- Services Affected: All Internet...
Feb 15, 2018 | posted by Jason Nugent #news #scams
There is a new scam email floating around, and the scammer is attempting to masquerade as DirectLink (or Web-Ster in the example below) in order to gain the confidence of potential victims. DO NOT CLICK on any links within the email or reply to it. Our engineering team is already working on a...
Jan 26, 2018 | posted by Jason Nugent #outage #maintenance
Our Email provider is currently working with our email system which may cause connection or slow-down issues when trying to retrieve email or access online webmail. We expect the issues to be resolved soon. We apologize for the inconvenience. If you have any questions or concerns please call our...
Jan 17, 2018 | posted by Jason Nugent #company information #news
January 11, 2018 - Canby, OR: DirectLink held a celebration to dedicate the new Don Peterson Boardroom to the late Canby Telephone Association (CTA) board member, Don Peterson. Don Peterson, served on the CTA board for 27 years. He was elected to the board in 1988 and served as...
Jan 16, 2018 | posted by Jason Nugent #maintenance #outage
There is a scheduled maintenance to upgrade our email servers. The maintenance window is scheduled for 2 hours, however the expected downtime is approximately 20 minutes. Expected Impact: Users will be unable to access email during system down-time. This will affect any email clients (such as...
Aug 1, 2017 | posted by Jason Nugent #company information #news
SmartHub delivers enhanced member options, detailed account information, and customized alerts to your computer, tablet or smart phone. SmartHubwill also change the way DirectLink administers eBill and AutoPay. The old electronic bill pay system was deactivated on August 1, 2017. Members...
May 15, 2017 | posted by Jason Nugent #outage
DirectLink experienced an Internet and Voice service outage today due to a fiber optic cable cut . We apologize to the members of DirectLink for the inconvenience the outage may have caused. Services have been restored as of 2:30 PM. Thank you for your patience and understanding.
Apr 21, 2017 | posted by Jason Nugent #events
The Annual Meeting of Canby Telephone Association is scheduled for May 11, 2017 at 6:30 p.m. at the company training facility located at 150 SE 2nd Avenue, Canby. The Nominating Committee has nominated John Zieg incumbent director, to run for Position #1. The Board of Directors has unanimously...
Apr 17, 2017 | posted by Jason Nugent
NBC Universal will discontinue distribution of Universal HD. This decision will result in the removal of Universal HD (channel 856) for all DirectLink Digital TV members that subscribe to HD Programming on June 30th, 2017.
By DirectLink Member Services Team
Mar 20, 2017 | posted by Jason Nugent
We are committed to provide the outstanding products and services, excellent customer service, and the benefits of new technology that you, our members, have come to expect from DirectLink. As much as we would like to keep our rates unchanged, the rising cost of programming has made it necessary...
Jan 30, 2017 | posted by Jason Nugent
Beware of pop ups even on your smartphones. This came through on a local member's iPhone over the weekend. These messages are not from DirectLink or Canby Telephone Association. Exit out of these messages as soon as you see them.
Jan 24, 2017 | posted by Jason Nugent
NBC Universal has discontinued distribution of CLOO, a network that provides crime and mystery programming. This decision will result in the removal of CLOO (channel 92) for all DirectLink Viewer’s and People’s Choice Digital TV subscribers on February 1, 2017. NBC Universal has also announced...
Dec 21, 2016 | posted by Jason Nugent
On December 26th, DirectLink's spam filtering service will be undergoing scheduled maintenance. Normal email delivery will NOT be affected. However, some messages that have previously been flagged as spam may be unavailable during this time. Access to all filtered spam messages will be restored...
Dec 15, 2016 | posted by Jason Nugent
Due to the snow today we will be closing both our Canby and Mt. Angel offices at 4pm today. Enjoy the weather, be safe and happy holidays!
Nov 4, 2016 | posted by Jason Nugent
AMC, BBC America, IFC and WEtv are now available on watchTVeverywhere. Members who subscribe to DirectLink’s Viewer’s or People’s Choice digital TV tier will now have free, unlimited access to the corresponding online services at any time, on any computer in the U.S. with a high-speed Internet...
By Merry Shepard
Oct 14, 2016 | posted by Jason Nugent
October 14, 2016 - Canby, OR: On November 1st, Canby Telephone Association (d.b.a. Canby Telcom) and Mt. Angel Telephone Company will begin to operate as a single telecommunications cooperative under a new name, DirectLink! Mt. Angel Telephone Company to change to a telephone cooperative...
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