Oct 20, 2026 | posted by Conner Williams
DirectLink will be updating our network software on Tuesday, November 17 and Wednesday, November 18, 2026 beginning at 12:01AM PST with an estimated completion by 4:00AM each day. Members with DirectLink whole-home WiFi equipment will experience a brief interruption in access to Internet service for approximately 10 minutes each night while this work occurs.
We apologize for any inconvenience and appreciate your understanding as we strengthen our network to continue to provide the most reliable and secure service available. Please feel free to contact your local Member Services Team with any questions.
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