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DirectLink to Discontinue All Video Services January 31, 2022

Aug 2, 2021 | posted by Conner Williams
#announcements #company information #tv #ezvideo

As a member-owned cooperative, we strive to keep our subscribers informed of any significant changes that may have an impact on the services we provide. DirectLink members deserve to be made aware when adjustments happen in their company and why. Recent unexpected changes have occurred with our...

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DirectLink Lobbies Open to Walk-In Visitors

Jul 20, 2021 | posted by Conner Williams
#announcements #company information #covid-19

The DirectLink lobbies are open to the public, and our team is ready to welcome walk-in visitors at both locations from 8AM to 5PM Monday through Friday. The Mt. Angel office is closed from 12:30PM to 1:30PM for lunch, but call-in support remains available.  In compliance with local and...

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Save the Date: DirectLink’s Member Appreciation Day is Back!

Aug 3, 2021 | posted by Conner Williams
#news #events #announcements #company information #community

DirectLink members are the cornerstone of the cooperative, and you deserve to be celebrated. After a hiatus in 2020 due to COVID-related regulations, we're thrilled to announce that Member Appreciation Day is back! This outdoor event has traditionally been held in Mt. Angel to represent the...

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May 2021 DirectLink Pay n' Win Gift Card Winners

Pay Your Bill on Time and You Could Win a Gift Card to a Local Business!

Jun 24, 2021 | posted by Conner Williams
#company information #promotion #smarthub #community

All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment.  Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop to create a...

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New System Launched to Help Block Unwanted Spam Calls

Jun 16, 2021 | posted by Conner Williams
#news #technology #company information #voice #robocalls

Tired of hearing about your car’s manufacturer warranty nearing expiration when you don’t even have one? How about that offer for a free cruise that’s completely real and not a very obvious scam? Well, we’ve got good news! As in, actual good news, not a scam claiming to have good news. Per...

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Stay Safe from Scammers. Visit the new DirectLink Scam Prevention Page

May 18, 2021 | posted by Conner Williams
#scams #company information

Have you ever received a text message or an email that looks or feels a little suspicious? Maybe it came from an odd email or number you don’t know, or there are several misspelled words throughout. And why does a prince halfway across the globe want to give you his $100 million inheritance...

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DirectLink Offices to Close Again Under New COVID Mandates

Apr 29, 2021 | posted by Conner Williams
#announcements #news #covid-19 #company information

Per the Governor's mandate, the DirectLink lobbies at both locations will close to the public as of April 30, 2021. We hope to reopen when the county is moved down to a lower level of risk. Despite the closures, we're here for you. There are many other ways to get in touch with us: • Call our...

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DirectLink Lobbies Reopen, with Precautions in Place

By Conner Williams

Mar 31, 2021 | posted by Jason Nugent
#covid-19 #company information

DirectLink announces the reopening of our Canby and Mt. Angel offices to public visits as of April 1, 2021 during normal business hours of 8 AM to 5 PM. The Mt. Angel lobby will close for lunch between 12:30 and 1:30 PM, but call-in support remains available during this time. While the lobbies...

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DirectLink Network Update Following Severe Winter Weather

Feb 18, 2021 | posted by Conner Williams
#company information #news #outage

Dear members, Establishing, maintaining, and restoring your communication connections to family and friends is our main priority. This is true not only during the past weekend throughout the extreme weather, but every day. We wish to extend our sincerest appreciation of your patience and...

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Scheduled Email Maintenance

February 19, 2021 Between 9PM - 3AM

By Matt Kramer

Feb 17, 2021 | posted by Jason Nugent
#company information #maintenance #email

This Friday evening (February 19) at 9PM, our email vendor team will be conducting some maintenance on the email platform. This maintenance will implement updates and patches from a core software authentication vendor, as well as improve overall security. Servers may need to be rebooted during...

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DirectLink Inclement Weather Update

Feb 14, 2021 | posted by Conner Williams
#company information #news #outage

We hope you and your loved ones remain safe during this difficult weather event.  Due to the impact of the storm on power and on our employees, we are working with a very limited member services staff.  Our outside plant technicians are working to restore and keep the essential service of...

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Why do TV prices increase?

Jan 21, 2021 | posted by Conner Williams
#tv #ezvideo #company information

There’s no denying that TV has gotten more expensive, for both TV providers and their members. But why exactly do costs increase every year? Why do members regularly see their bills go up? There are a number of reasons for the high cost of TV, and we want to make it a little easier to...

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DirectLink would like to hear your thoughts!

Let us know how you like to receive your DirectLink newsletter

Dec 3, 2020 | posted by Conner Williams
#news #company information

We'd love to hear your thoughts on our print and email newsletters! Complete the short survey below and let us know how you like to receive your DirectLink newsletter.  Take the survey here: www.DirectLink.coop/survey   

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Happy National Cooperative Month!

Oct 1, 2020 | posted by Conner Williams
#announcements #news #company information

When you purchased services from DirectLink, you became a member of a local cooperative that has been serving this community for over 116 years. Communications co-ops like DirectLink provide around 50 million rural Americans with Internet, Video, and Voice services. We are fortunate and grateful...

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City of Canby and DirectLink Offer Free WiFi in Three City Parks

Jul 22, 2020 | posted by Conner Williams
#announcements #technology #news #company information

DirectLink, in collaboration with the City of Canby, is pleased to announce they have received a national Smart Rural Community Grant (SRC) of $5,000 toward the installation of free WiFi access during open hours in three Canby city parks. The organizations have worked closely together over the...

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DirectLink Internet traffic up since Oregon's "Stay Home" order

May 28, 2020 | posted by Conner Williams
#covid-19 #technology #ezvideo #tv #company information #news

With the implementation of Oregon’s “Stay Home” order near the end of March, many people are at home to help slow the spread of the novel coronavirus. As such, we have seen a drastic increase in Internet traffic from our members that are working from home, taking care of kids, finding ways to...

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Coronavirus Press Release

Mar 13, 2020 | posted by Jason Nugent
#announcements #company information #news #covid-19

Dear DirectLink Members, As the effects of the Coronavirus/COVID-19 continue to emerge throughout Oregon, the DirectLink team wishes to ensure the safety of both the members in the communities we serve and the dedicated DirectLink staff. To best achieve that, we are implementing a few daily...

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What is upload speed and why is it important?

By Conner Williams

Jun 20, 2019 | posted by Conner Williams
#news #company information

You and the family are on vacation and want to check in on your house through a virtual security camera system like Google Nest or Ring Doorbell. But what happens if your home’s Internet connection doesn’t have a fast enough upload speed to get that video feed to you? Systems like this...

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Summertime Member Appreciation Events

By Conner Williams

Jun 17, 2019 | posted by Conner Williams
#events #company information

We’re different than other Internet, Video, and Voice providers. DirectLink is a member-owned cooperative, meaning we only have one stakeholder in mind: you. Every decision we make has the best interests of our members at the forefront and aims to provide a better experience. We’re so thankful...

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The Cooperative Difference: Our Members Come First

By Jason Nugent

Aug 22, 2018 | posted by Jason Nugent
#company information

As a nonprofit, member-owned telecommunications cooperative, our first priority is taking care of our members. That’s why every decision we make is carefully considered by our award-winning team to be able to answer one question: Is this the right thing to do for our members? We’ll work until...

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We're committed to protecting your personal information

By Conner Williams

May 25, 2018 | posted by Conner Williams
#company information

If you've checked email recently, there have likely been a number of notifications in your inbox from organizations you follow or do business with detailing changes to their privacy policies. On Friday, May 25, 2018, a new European law takes place – the General Data Protection Regulation...

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Broadcast Programming Fee

By Jason Nugent

Feb 28, 2018 | posted by Jason Nugent
#company information

Dear DirectLink Members: As much as we would like to keep our rates unchanged, the rising cost of programming has made it necessary to pass along a portion of the recently imposed network programming increases. We have removed broadcast programming fees from each package tier to better...

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DirectLink HONORS LATE BOARD MEMBER, DON PETERSON, WITH PORTRAIT AND MEETING ROOM DEDICATION

By Jason Nugent

Jan 17, 2018 | posted by Jason Nugent
#company information #news

January 11, 2018 - Canby, OR:  DirectLink held a celebration to dedicate the new Don Peterson Boardroom to the late Canby Telephone Association (CTA) board member, Don Peterson.  Don Peterson, served on the CTA board for 27 years. He was elected to the board in 1988 and served as...

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Introducing SmartHub

The New DirectLink Online Self-Management System, SmartHub, Arrives in August!

By Jason Nugent

Aug 1, 2017 | posted by Jason Nugent
#company information #news

SmartHub delivers enhanced member options, detailed account information, and customized alerts to your computer, tablet or smart phone. SmartHubwill also change the way DirectLink administers  eBill and AutoPay.   The old electronic bill pay system was deactivated on August 1, 2017. Members...

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