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Pinned DirectLink to Discontinue all EZVideo and IPTV Video Services at Noon on January 31, 2022 Aug 2, 2021 | posted by Conner Williams #announcements #company information #tv #ezvideo As a member-owned cooperative, we strive to keep our subscribers informed of any significant changes that may have an impact on the services we provide. DirectLink members deserve to be made aware when adjustments happen in their company and why. Recent unexpected changes have occurred with our... Full Article
2021 Annual Report and 2022 Annual Meeting Notice Apr 12, 2022 | posted by Conner Williams #announcements #company information #events DirectLink publishes a recap of the prior year’s events, projects, and milestones annually. Read the report in its entirety below, and join us for the Annual Meeting to learn more about your cooperative’s projects and initiatives and to meet the Leadership Team and Board of Directors. ... Full Article
DirectLink Lobbies Temporarily Closed By DirectLink Member Services Jan 13, 2022 | posted by Conner Williams #company information #news Due to COVID-19 precautions and for the safety of our community and staff, the DirectLink lobbies are temporarily closed.  The DirectLink staff remains committed to our members and is available to help. There are many ways to communicate with us outside of a personal visit:   Call us at... Full Article
DirectLink Office Closures for 2021 Holiday Season Dec 23, 2021 | posted by Conner Williams #news #company information It's the most wonderful time of the year!  The DirectLink offices will be closed tomorrow on Christmas Eve and on New Year's Eve Dec. 31 to give our dedicated staff time with their families. Tech Support remains available at 503.266.8111 in Canby or 503.845.2291 in Mt. Angel, and you can... Full Article
October 2021 DirectLink Pay n' Win Gift Card Winners Pay Your Bill on Time and You Could Win a Gift Card to a Local Business! Nov 11, 2021 | posted by Conner Williams #community #smarthub #announcements #company information All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment. We pick a random winner from our Canby and Mt. Angel service areas each month!  Easily pay your bill on time... Full Article
Save the Date: DirectLink’s Member Appreciation Day is Back! Aug 3, 2021 | posted by Conner Williams #news #events #announcements #company information #community DirectLink members are the cornerstone of the cooperative, and you deserve to be celebrated. After a hiatus in 2020 due to COVID-related regulations, we're thrilled to announce that Member Appreciation Day is back! This outdoor event has traditionally been held in Mt. Angel to represent the... Full Article
DirectLink Lobbies Open to Walk-In Visitors Jul 20, 2021 | posted by Conner Williams #announcements #company information #covid-19 The DirectLink lobbies are open to the public, and our team is ready to welcome walk-in visitors at both locations from 8AM to 5PM Monday through Friday. The Mt. Angel office is closed from 12:30PM to 1:30PM for lunch, but call-in support remains available.  In compliance with local and federal... Full Article
May 2021 DirectLink Pay n' Win Gift Card Winners Pay Your Bill on Time and You Could Win a Gift Card to a Local Business! Jun 24, 2021 | posted by Conner Williams #company information #promotion #smarthub #community All DirectLink members who pay their bill on time online, via mail, or in-person are automatically entered into a random giveaway for a $50 gift card to a local establishment.  Easily pay your bill on time with AutoPay in your SmartHub account. Visit DirectLink.SmartHub.coop to create a... Full Article
New System Launched to Help Block Unwanted Spam Calls Jun 16, 2021 | posted by Conner Williams #news #technology #company information #voice #robocalls Tired of hearing about your car’s manufacturer warranty nearing expiration when you don’t even have one? How about that offer for a free cruise that’s completely real and not a very obvious scam? Well, we’ve got good news! As in, actual good news, not a scam claiming to have good news. Per... Full Article
Stay Safe from Scammers. Visit the new DirectLink Scam Prevention Page May 18, 2021 | posted by Conner Williams #scams #company information Have you ever received a text message or an email that looks or feels a little suspicious? Maybe it came from an odd email or number you don’t know, or there are several misspelled words throughout. And why does a prince halfway across the globe want to give you his $100 million inheritance... Full Article
2020 Annual Report and 2021 Annual Meeting Notice May 13, 2021 | posted by Jason Nugent #announcements #company information #events Full Article
DirectLink Offices to Close Again Under New COVID Mandates Apr 29, 2021 | posted by Conner Williams #announcements #news #covid-19 #company information Per the Governor's mandate, the DirectLink lobbies at both locations will close to the public as of April 30, 2021. We hope to reopen when the county is moved down to a lower level of risk. Despite the closures, we're here for you. There are many other ways to get in touch with us: • Call our... Full Article
DirectLink Lobbies Reopen, with Precautions in Place By Conner Williams Mar 31, 2021 | posted by Jason Nugent #covid-19 #company information DirectLink announces the reopening of our Canby and Mt. Angel offices to public visits as of April 1, 2021 during normal business hours of 8 AM to 5 PM. The Mt. Angel lobby will close for lunch between 12:30 and 1:30 PM, but call-in support remains available during this time. While the lobbies... Full Article
DirectLink Network Update Following Severe Winter Weather Feb 18, 2021 | posted by Conner Williams #company information #news #outage Dear members, Establishing, maintaining, and restoring your communication connections to family and friends is our main priority. This is true not only during the past weekend throughout the extreme weather, but every day. We wish to extend our sincerest appreciation of your patience and... Full Article
Scheduled Email Maintenance February 19, 2021 Between 9PM - 3AM By Matt Kramer Feb 17, 2021 | posted by Jason Nugent #company information #maintenance #email This Friday evening (February 19) at 9PM, our email vendor team will be conducting some maintenance on the email platform. This maintenance will implement updates and patches from a core software authentication vendor, as well as improve overall security. Servers may need to be rebooted during... Full Article
DirectLink Inclement Weather Update Feb 14, 2021 | posted by Conner Williams #company information #news #outage We hope you and your loved ones remain safe during this difficult weather event.  Due to the impact of the storm on power and on our employees, we are working with a very limited member services staff.  Our outside plant technicians are working to restore and keep the essential service of... Full Article
Why do TV prices increase? Jan 21, 2021 | posted by Conner Williams #tv #ezvideo #company information There’s no denying that TV has gotten more expensive, for both TV providers and their members. But why exactly do costs increase every year? Why do members regularly see their bills go up? There are a number of reasons for the high cost of TV, and we want to make it a little easier to... Full Article
DirectLink would like to hear your thoughts! Let us know how you like to receive your DirectLink newsletter Dec 3, 2020 | posted by Conner Williams #news #company information We'd love to hear your thoughts on our print and email newsletters! Complete the short survey below and let us know how you like to receive your DirectLink newsletter.  Take the survey here: www.DirectLink.coop/survey    Full Article
Happy National Cooperative Month! Oct 1, 2020 | posted by Conner Williams #announcements #news #company information When you purchased services from DirectLink, you became a member of a local cooperative that has been serving this community for over 116 years. Communications co-ops like DirectLink provide around 50 million rural Americans with Internet, Video, and Voice services. We are fortunate and grateful... Full Article
City of Canby and DirectLink Offer Free WiFi in Three City Parks Jul 22, 2020 | posted by Conner Williams #announcements #technology #news #company information DirectLink, in collaboration with the City of Canby, is pleased to announce they have received a national Smart Rural Community Grant (SRC) of $5,000 toward the installation of free WiFi access during open hours in three Canby city parks. The organizations have worked closely together over the... Full Article
2020 Annual Meeting Notice By Conner Williams Jun 8, 2020 | posted by Jason Nugent #announcements #company information #events Full Article
DirectLink Internet traffic up since Oregon's "Stay Home" order May 28, 2020 | posted by Conner Williams #covid-19 #technology #ezvideo #tv #company information #news With the implementation of Oregon’s “Stay Home” order near the end of March, many people are at home to help slow the spread of the novel coronavirus. As such, we have seen a drastic increase in Internet traffic from our members that are working from home, taking care of kids, finding ways to... Full Article
Coronavirus Press Release Mar 13, 2020 | posted by Jason Nugent #announcements #company information #news #covid-19 Dear DirectLink Members, As the effects of the Coronavirus/COVID-19 continue to emerge throughout Oregon, the DirectLink team wishes to ensure the safety of both the members in the communities we serve and the dedicated DirectLink staff. To best achieve that, we are implementing a few daily... Full Article
What is upload speed and why is it important? By Conner Williams Jun 20, 2019 | posted by Conner Williams #news #company information You and the family are on vacation and want to check in on your house through a virtual security camera system like Google Nest or Ring Doorbell. But what happens if your home’s Internet connection doesn’t have a fast enough upload speed to get that video feed to you? Systems like this... Full Article
Summertime Member Appreciation Events By Conner Williams Jun 17, 2019 | posted by Conner Williams #events #company information We’re different than other Internet, Video, and Voice providers. DirectLink is a member-owned cooperative, meaning we only have one stakeholder in mind: you. Every decision we make has the best interests of our members at the forefront and aims to provide a better experience. We’re so thankful... Full Article
Annual Meeting Notice 2019 By Jason Nugent Apr 5, 2019 | posted by Jason Nugent #company information #events Full Article
The Cooperative Difference: Our Members Come First By Jason Nugent Aug 22, 2018 | posted by Jason Nugent #company information As a nonprofit, member-owned telecommunications cooperative, our first priority is taking care of our members. That’s why every decision we make is carefully considered by our award-winning team to be able to answer one question: Is this the right thing to do for our members? We’ll work until... Full Article
We're committed to protecting your personal information By Conner Williams May 25, 2018 | posted by Conner Williams #company information If you've checked email recently, there have likely been a number of notifications in your inbox from organizations you follow or do business with detailing changes to their privacy policies. On Friday, May 25, 2018, a new European law takes place – the General Data Protection Regulation... Full Article
Broadcast Programming Fee By Jason Nugent Feb 28, 2018 | posted by Jason Nugent #company information Dear DirectLink Members: As much as we would like to keep our rates unchanged, the rising cost of programming has made it necessary to pass along a portion of the recently imposed network programming increases. We have removed broadcast programming fees from each package tier to better... Full Article
DirectLink HONORS LATE BOARD MEMBER, DON PETERSON, WITH PORTRAIT AND MEETING ROOM DEDICATION By Jason Nugent Jan 17, 2018 | posted by Jason Nugent #company information #news January 11, 2018 - Canby, OR:  DirectLink held a celebration to dedicate the new Don Peterson Boardroom to the late Canby Telephone Association (CTA) board member, Don Peterson.  Don Peterson, served on the CTA board for 27 years. He was elected to the board in 1988 and served as... Full Article
Introducing SmartHub The New DirectLink Online Self-Management System, SmartHub, Arrives in August! By Jason Nugent Aug 1, 2017 | posted by Jason Nugent #company information #news SmartHub delivers enhanced member options, detailed account information, and customized alerts to your computer, tablet or smart phone. SmartHubwill also change the way DirectLink administers  eBill and AutoPay.   The old electronic bill pay system was deactivated on August 1, 2017. Members... Full Article