Can You Afford to Miss That Call?
For some businesses, that first telephone contact is critical to building the initial customer relationship and closing a sale. If the caller doesn’t get a response on the first attempt, they may move on and try someone else. Auto Attendant products like Easy Attendant and Premium Attendant are specifically designed to keep you connected with your customer.
Flexible, Automated Call Handling
Both Easy and Premium Auto Attendant service from DirectLink offer powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs.
Engineered to simulate a live operator, Auto Attendants direct incoming callers to the appropriate department or employee. Ensure your customers’ calls will be handled effectively 24 hours a day, 7 days a week.
Depending on the Auto Attendant options you choose to activate, callers can use their keypad to:
- Listen to recorded messages.
- Transfer to specific departments or individual - including a dial by extention option.
- Transfer directly to a voice mail account and leave a message.
Simple Administration
Take control of your inbound calls with a host of features, easily managed through a secure online portal or from any touch-tone telephone.
Business administrators can easily configure a menu to be played to their callers – for example:
"Welcome to Bob’s Tires. To hear directions to our store, press 1. To hear our business hours, press 2. If you know the extension of the person you’re trying to reach, press 3, and then enter the extension followed by the pound key. Or, to reach an operator, please press 0.
| FEATURE COMPARISON | EASY | PREMIUM |
|---|---|---|
| Web-based administration | ||
| Basic call routing options | ||
| Limited to two pre-named schedules | ||
| Business / after-hours menu options | ||
| Single menu option | ||
| Multiple sub menus | ||
| Advanced call routing options | ||
| Up to 10 fine-grained schedule periods | ||
| Up to 8 defined weekly periods | ||
| Separate announcement pools | ||
| Control over global key presses | ||
| Configurable timeout duration, repeats, and actions | ||
| Customized call tree design |
Manage Call Mapping Online
Both Easy or Premium Auto Attendant can be quickly managed using a simple online portal (below) or touch-tone telephone. The program allows you to define separate menus to be played during and outside of business hours, with the appropriate menu selected automatically based on a customizable schedule. Create different phone trees, messages or functions for each menu as well as assign extensions by name and /or number. Record outgoing messages with your microphone equipped computer or a touch-tone telephone.
Quickly and easily create a professional, customer-friendly image for your business today.
Automatic, Secure & Reliable
- Administrative function is protected with PIN and password so only authorized users are allowed access.
- Automatic software updates will keep your system and interface running smoothly.
No Equipment Needed
- Easy and Premium Attendant are compatible with your existing phone technology.
- Order as a Stand alone product, or bundle it with our VoiceConnect service.
24/7 Local Support
- One number to call, with local support staff you know and trust.