OMNI Internet Support | DirectLink.coop

Internet Troubleshooting

First things first, if you are having any issues with your internet service with DirectLink, please contact Technical Support. We fully support your internet and wireless connection including your OMNI router. If you're having any issues with your internet or connecting devices to your network please contact us.

It's often best if you call in from your home to troubleshoot your connection.
Canby: 503.266.8111 or Mt. Angel: 503.845.2291

There are two different types of High-Speed Internet connections with DirectLink. You might have a DSL or a Fiber Connection. Provided with your Internet subscription is a speed rate which is usually quoted as megabits per second (e.g. 100 Mbps).

Slow Speeds? If you are connected to the internet but the connection seems slow, click here for the the speed troubleshooting page and run a speed test.

OMNI IQ App Download

OMNI works best when paired with the OMNI IQ mobile app. With the app, you can:

Customize your WiFi network
Manage household profiles and set parental controls
Run speed tests and prioritize network traffic
Monitor network and device security

Click here for steps to install OMNI IQ or contact us for help.

Don't have OMNI yet?
Call Member Services to get your free OMNI equipment installed.
Canby 503.266.8111
Mt. Angel 503.845.2291